SHIPPING AND POLICIES

SHIPPING

Thesoilofficial.com offers complimentary standard shipping worldwide. Please note once an order is in the shipping stage it is not able to be amended. 

INTERNATIONAL SHIPPING DUTIES & TAXES

Please note that recipients have to pay duties and taxes upon delivery, based on Your country duties and taxes policy. 

RETURNS 

Thesoilofficial.com accepts returns of unused, unworn, unwashed, unaltered, and undamaged full-price items within 14 days of the item's ship date, provided that all original tags are attached. Sale items are only eligible for store credit or exchange. Items marked “final sale” on the product page are non-refundable. 
Once the item has been checked in by our warehouse, you will be refunded. 
Please note that international orders are not eligible for complimentary returns, and the cost of shipping will be deducted from your refund. For international returns, please contact info@thesoilofficial.com.

RETURNS DURING FINAL SALE

Please note all items included in the final sale are not applicable for exchanges or returns.

ORDERS

To guarantee the upper class quality requirements, every dress is made in a selected size specially for you within 5 to 10 working days (depending on the purchase traffic) by the expert masters. When the item (s) are ready for shipment, You will receive a shipping confirmation with tracking information. We do our best to dispatch the orders as soon as possible providing the best quality possible.

ORDERS DURING SALE

Please note that during sale we may expect extra 5-7 day delays in shipping due to high demand! We appreciate your patience and understanding in advance!

QUESTIONS

Please contact info@thesoilofficial.com and if applicable, include your order number.